A Med-IQ Risk Management Development Program
Overview
Between 20% and 40% of patients experience a harm event in the outpatient setting. Up to 80% of these events are preventable. Risk professionals with ambulatory oversight and practice managers will be able to deepen their knowledge, strengthen their skills, and immediately apply new competencies to their practice setting.
“This program has been pivotal in helping me identify risk specific to the outpatient setting and, just as importantly, has given me the tools, resources, and templates to address those risks. I am very thankful for the specialized information I gained through this program.”
– Lacie Eldred, BSN, RN, Risk Management Nurse Manager for UUMAS
Series Summary
Designed for healthcare professionals at all levels, these courses provide practical strategies to improve patient safety, manage risk, and improve the patient experience in the outpatient care environment. Each course features videos, self-assessments, and CE-accredited activities that guide the learner in the application of risk management tools in practice. In addition, industry experts facilitate online group collaborative sessions promoting peer-to-peer learning.
Session(s) Available for Registration
Courses are available for 6 months and are self-paced (ie, learners can start and stop courses at any time.)
Spring 2025: Begins April 1, 2025
Summer 2025: Begins July 1, 2025
Courses in This Series
Access a suite of 7 risk management courses that provide CE credits and are designed for practice managers, risk professionals, and other interested members of the healthcare team.
RISK MANAGEMENT: AN INTRODUCTION
In this foundational course, learners gain an understanding of their role in reducing harm and promoting safety in the outpatient setting. This course reviews each step of the risk management process and describes the characteristics of a safety culture. In addition, it takes a closer look at error causation and response and helps learners differentiate between a punitive and just culture.
RISK IDENTIFICATION METHODS
The first step of the risk management process is risk identification. In this course, learners are introduced to proactive and retroactive methods of risk identification as well as common barriers to event reporting and strategies to overcome them. Learners will have an opportunity to apply their knowledge by conducting an environment of care risk assessment.
AMBULATORY CARE OCCURRENCE MANAGEMENT
Something unintended occurred—now what? Time is of the essence when responding to a patient-harm event. Learn about immediate and short-term response strategies, various methods of risk analysis, and improvement methodologies to prevent the recurrence of a patient-harm event.
AMBULATORY CARE CLINICAL RISK MANAGEMENT
This course provides learners with an overview of various topics and strategies central to reducing clinical risks in the outpatient setting. Topics include responding to medical emergencies, improving care transitions, and preventing diagnostic errors, as well as many others.
LEGAL AND REGULATORY TOPICS
A basic understanding of healthcare’s legal and regulatory oversight is essential knowledge. In addition to describing the legal and regulatory frameworks, this course highlights key topics such as HIPAA, ADA, informed consent, and scope of practice.
OCCUPATIONAL HEALTH IN THE AMBULATORY SETTING
The provision of a safe and healthful environment for employees requires identifying areas of risk and implementing practices to promote both employee and patient safety. In this course, learners explore healthcare occupational risks from multiple angles and identify mitigation strategies.
PATIENT EXPERIENCE PEARLS AND PITFALLS
The patient experience extends beyond the clinical care provided and includes how they are treated throughout their patient journey. This course explores strategies to enhance the patient experience by improving health literacy and providing culturally competent care. It also reviews best practices in responding to complaints and grievances as well as the process for adverse event disclosure.
Pricing
Med-IQ’s Risk Management Development Programs deliver clinical risk education to healthcare providers in a targeted, customized, and easy-to-access format. It is not a “one size fits all” approach.
The cost of this program is $500 and includes access to collaborative sessions with peer groups led by industry experts, videos, case studies, and interactive activities delivered in a platform ideal for asynchronous, blended learning.
Interested in collaborating further to design a customized program specific to your organizational needs?
Contact us about a “custom cohort” at RMDPhelp@med-iq.com.
Expert Faculty
Robin is the Manager of Quality, Risk & Patient Safety at Med-IQ. Robin was awarded her Master of Science in Nursing Education from the State University of New York Institute of Technology and her Bachelor of Science in Nursing from the University of Texas in Austin.
Robin holds certifications in simulation education and patient safety. She has presented at national and regional risk, patient safety, and simulation conferences and developed custom client content on topics including clinical debriefing, care transitions, workplace violence, diagnostic accuracy, transgender healthcare, curriculum design, and change management and served as contributing author of ASHRM’s Failure Mode & Effects Analysis (FMEA) Playbook. Most recently, she designed a hybrid workshop on facilitating effective root cause analysis from a human factor lens.
Janelle joined Coverys as a risk consultant in 2002 and supports Med-IQ as the facilitator for the suite of risk and infection prevention collaboration sessions. Janelle is an engaging and highly skilled educator who excels at maximizing educational interaction.
FAQs